I have to tell you, it sure is nice to be unemployed. I thought I'd be a little more freaked out about losing an extra several thousand dollars a month, but I think I'm doing ok with it now. Try waking up at 7:30, grabbing some coffee and falling into the shower around 9:00 some time. You'll understand what I mean. What REALLY blows me away is talking to the stupid people that say "I could never sit around the house like that - I always need to be doing something!" Yeah, right. I've had a week off and I've been busy every day. Hell, I haven't even had a chance to update the blog! Here's what's been going on.
On Monday, I switched over all the utilities both here and in Durham. I'm pretty sure I've now dealt with call centers on all 7 continents, including every province/state in India and the Phillipines. Sadly, I have never interacted with so many incompetent people in my life, save the time I got stuck on a bus with a bunch of volunteers for the Gore/Lieberman campaign. Even worse, you can't understand a word you're saying! Sample conversation after punching 15 buttons on the automated menu to get to a live operator, but I'll spare you the me-love-you-long-time hump-hump bar accent:
"Thank you for calling Direct TV. How may I help you?"
Hi! I'm moving from Portland to Durham and would like to move my DirectTV service."Great. And which new premium package were you interested in ordering?"
No, I am moving. I need your mover's package at my new house in North Carolina."I'm sorry, I don't know where that is."
What? Who cares?!? I am moving. You have a mover's package that let's me stop service here and continue it again at my new location, right?"Oh! You're changing locations? Why didn't you say that?"
Whatever. So, I get off the phone and go downstairs to watch TV. All my local channels have changed and are blacked out. I start flipping around with the tuner and realize that they're set for Raleigh/Durham. I pick up the phone, punch 15 more buttons and get some other whack job.
Excuse me. I just called to have my service moved in July and it looks like you've already pushed it through."No, that's impossible. It's scheduled for July 11. I have it right here in your log.
I'm looking at channel codes that all start with RD, with one channel labeled UNC."I don't know what that means. I have your change scheduled for July 11."
And I'm telling you that I live in Portland, OR and am looking at blacked out North Carolina channels."No, you live in North Carolina and are moving to Portland. It's right here in your record."
NO. I LIVE IN PORTLAND."Not according to your record."
Are you kidding me? I know where I live. Now fix my service so I can watch my Portland channels."Fine. Does it work now?"
No."How about now?"
No."I'm sorry. I'm unable to fix your service at this time. Please call all our technical support line."
I'll spare you the tech support conversation because I'd get eaten alive for being a racist. Needless to say, two hours after my initial call, my DirectTV now works again. I still don't know if they put the damn move order in. What blows me away is that I keep reading about these great off-shored call centers where the operators are trained in different regional dialects/accents, so I guess if you're from Georgia, your Indian customer service agent answers the phone with a "Howdy! You shore do have a purty mouth." (see 24/7 and a couple of other companies). Yet, none of these people understand "Hi, I need to move my #$%(^ DirectTV service. Add Verizon home phone and DSL to the mix and you might as well dust off your "I Honk for Hookers" t-shirt and try and get on stage with Benny Hinn, because you're chances are probably better than getting your phone line set up in less than 6 hours.
Ugh. Other highlights of the week.
Kid eaten by dogs. Great story. Mom locks kid in basement, using a shovel to keep the door shut, because she's afraid her dogs will eat the kid. Kid gets out, dogs eat kid. After talking about her deep faith in God, Mom responds with "It's Nicky's time to go. When you're born you're destined to go and this was his time." How stupid do you have to be to lock your kid in a basement because your dogs will eat him? 10 to 1 this future Jerry Springer show guest comes out with a book - "The Milk Bone Diaries: Why You Shore Need to Listen to Your Mammas." Not surprisingly, there are no charges being pressed against her.
And, in response to the CNN story on Howard Dean, Donna Brazile, manager of Al Gore's 2000 campaign has officially weighed in on Dean's inflamatory rhetoric. "Privately, people have said they don't want Howard Dean to become the story because we have more important issues to talk about, but publicly we will continue to give Howard Dean our strong support." she said. In other words, Howard Dean is stealing the spotlight and Demos are getting jealous. Wow.
I need a beer. Or three. Maybe I'll even get off the couch tomorrow.